You take pride in your work and in the fact you own the hardest-working van on the road. We take pride in creating the best ownership experience possible. We have collected a few VanCARE resources to keep your Mercedes-Benz Van and your business running smoothly. Contact us to learn more.
Being prepared makes all the difference in your job. Mercedes-Benz Vans help you prepare for work like no other, and ServiceCARE Extended Limited Warranty can help further to minimize downtime and maximize productivity with protection from unforeseen costs, Roadside Assistance1, 2, and full support from authorized Mercedes-Benz dealers across Canada.
More warranty, more certainty. The ELW product offers you greater coverage for mechanical, electrical and electronic components. It protects you against unforeseen repair costs and without any deductibles, you get the benefit of predictable and attractive conditions.
| Repair Terms | 5 Years or 160,000km or 6 Years or 200,000km |
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Regular checking of the important parts and their functioning ensures your van continues to deliver outstanding performance and reliability. Maintenance prevents unnecessary repair costs and keeps downtime minimal. Additional coverages available for eSprinter models.
| Service Terms | 2 Services over 5 Years or 4 Services over 5 Years |
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The all-inclusive service package for those wanting comprehensive protection. Covers all workshop work, including wear and tear repairs. Your can is ready for action when you need it, and you keep costs safely under control. Additional coverages available for eSprinter models.
| Service, Repair, and Wear & Tear Terms | 5 Years or 160,000km |
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Minimizing Your Van's Down Time
With Mercedes-Benz Service, you and your business will not be slowed down by any servicing needs. No matter which authorized Mercedes-Benz service center you call on across Canada, certified technicians, heavy duty state-of-the-art equipment and low commercial labour costs have you covered to get you back on the move as soon as possible.
We only service with Mercedes-Benz Genuine Parts. Designed and engineered to fit your van perfectly with the utmost quality to ensure durability, reliability, and safety.
Select Mercedes-Benz service centers offer extended hours so you can make an appointment that fits your schedule with greater flexibility.
Our team of highly-qualified technicians are factory trained and use the best available equipment to service your Mercedes-Benz Van.
If your van require extended servicing, select Mercedes-Benz service centers can provide a loaner vehicle. Check availability and conditions when scheduling your appointment. 2
We strive for next-day repair appointments, and maintenance appointments within 3 days.** Our commercial service specialists are ready to get you moving.
**Service Restrictions: Every attempt will be made for priority scheduling. However, Mercedes-Benz Canada and its dealer network may not be able to offer priority scheduling each time due to a variety of circumstances. Priority scheduling will be dependent on each service center's respective availability.
Your Coverage
We back our newly sold vans with one of the most comprehensive warranties available. By following a routine maintenance schedule at an authorized Mercedes-Benz service center, you can rest assured knowing your Sprinter or eSprinter has a long and productive life ahead of it.
| Limited Warranty | 3 Years or 60,000km | Excluding normal maintenance and wear items |
|---|---|---|
| Powertrain Warranty | 5 Years or 100,000km | Including engine, transmission and drive systems |
| Diesel Engine Limited Warranty - Sprinter | 5 Years or 160,000km | Turbo diesel engine and select components |
| Diesel Emissions Warranty - Sprinter | 5 Years or 160,000km | Select emissions and exhaust-related components |
| High Voltage Battery Warranty - eSprinter | 8 Years or 160,000km | Core battery and select drivetrain components |
| Surface Corrosion Warranty | 3 Years or 60,000km | Cosmetic rust and paint flaws, excluding normal wear |
| Roadside Assistance | 5 Years or 100,000km | Cross-Canada and continental United States coverage |
Personalized functionality
Equip your Mercedes-Benz Van to meet your business needs. Every component we offer has been designed to enhance your usability, comfort and productivity. We can provide you with a full line of available accessories so you get the most out of every square inch of your van.
1Sign and Drive services (flat-tire change, battery jumpstart, and refueling) will be performed at customer's expense.
2Every attempt will be made by Mercedes-Benz 24-Hour Roadside Assistance to aid a customer. However, the following circumstances may limit our ability to provide service:
