Meet Our Staff

Management

  • Keith Ladouceur

    Keith Ladouceur

    General Manager

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    Keith Ladouceur

    Keith Ladouceur

    General Manager

    My 20 years within the automotive industry have allowed me an insider’s view of a wide range of different products, dealerships and clientele. It is with this perspective that I can honestly say that my time spent with GAIN allows me the opportunity to work with the best that the business has to offer. The quality of our products, professionalism of our staff, and the facility where it all happens are a recipe for the best possible customer experience. I feel fortunate to be able to work with GAIN and the automobiles that have held my attention since I could drive. It is a privilege to share the excitement of our business with staff and clients alike.

Sales

  • Matt Wakefield

    Matt Wakefield

    Sales Manager

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    Matt Wakefield

    Matt Wakefield

    Sales Manager

    First and foremost I would like to thank-you for choosing Mercedes-Benz Nanaimo as your destination to purchase your next vehicle. I would like to take this opportunity to tell you more about myself, and why I am proud to represent such a fantastic brand.

    Having the opportunity to work with such a passionate and focused team makes me both proud, and excited. Working within the hotel industry to pay my way through university, I learned the need for fantastic customer service and customer relations. Upon graduating, I became a certified aircraft technician and thus, can see the quality and engineering that goes into every Mercedes-Benz product. I couldn’t imagine a more exciting and rewarding job and I look forward to seeing you again soon.

  • Lee Zhou

    Lee Zhou

    Sales and Lease Consultant

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    Lee Zhou

    Lee Zhou

    Sales and Lease Consultant

    I have lived in Nanaimo for seven years after coming a long way from China. My hobbies include many outdoor activities and I have a beautiful girlfriend named Tina. I believe if there is one central theme, in which I have always believed, it is this: the secret of life is to be positive, to try your best, to get on the front foot, get stuck in and give it everything. That’s what I always try to do, at Mercedes Benz Nanaimo and in every other aspect of my life.

  • Peter Zdan

    Peter Zdan

    Sales and Lease Consultant

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    Peter Zdan

    Peter Zdan

    Sales and Lease Consultant

    I am absolutely thrilled to represent Mercedes-Benz Nanaimo, and the vehicles and services we offer. Being a long time islander, I’ve been able to explore areas from Port Hardy to Gold River, Tofino, and many points through to the capital region. All this usually in a Mercedes-Benz! I have a lifelong love of this brand. Having owned and enjoyed a Mercedes-Benz model of every decade from the 1960s to the present, I have experienced the many benefits that the brand offers — the added work productivity of the Sprinter, the fun and economy of the smart, the sophistication and luxury of the SL, and above all else, the comfort and safety for which Mercedes is renowned. Whether the vehicle is new or previously owned, “The Best or Nothing” is not just a slogan, it is our culture. Please do visit us. I am happy to be at your service.

  • Ashkan Siamaki

    Ashkan Siamaki

    Sales and Lease Consultant

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    Ashkan Siamaki

    Ashkan Siamaki

    Sales and Lease Consultant

    Ashkan has always been a people person at heart. He gets the most satisfaction from making others happy. His passion for cars started at a very young age, spending the summer days at the track. Cars have always symbolized freedom to Ashkan, and they still do. He grew up in Winnipeg, MB and made the move out west soon after high school in his very fist car. He now resides in our beautiful city here in Nanaimo, B.C. Ashkan loves to hear people’s stories, and always says, he has never met a stranger in his life.

  • Zaak Ghelani

    Zaak Ghelani

    Financial Service Manager

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    Zaak Ghelani

    Zaak Ghelani

    Financial Service Manager

    I’ve been in the automotive industry for the last 13 years and truly have a passion for cars. Since I was a child I’ve been interested in cars and read every magazine I could get my hands on! I’ve lived in Vancouver for most of my life and decided to relocate to Vancouver Island. Any move can be a bit daunting but Vancouver Island is beautiful and the people I’ve met have really made me feel welcome! I look forward to being a part of the GAIN Group and making your purchase and ownership experience a pleasurable one!

  • Lisa Jenkins

    Lisa Jenkins

    Financial Service Manager

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    Lisa Jenkins

    Lisa Jenkins

    Financial Service Manager

    I first joined the Mercedes-Benz team in Victoria in 2007 and later took the opportunity to move to Nanaimo and joined the team here. I honestly can’t say enough about the company as I truly enjoy my time here and the people I work with. My job as a Client Delivery Consultant gives me the opportunity to provide our customers with the benefits of auto leasing and financing. Being somewhat of a health and yoga fanatic the automotive industry is a far stretch from the direction I had originally set out for myself but I love the challenge, the people, the luxury cars, the opportunity for growth and knowledge and the satisfaction that every customer leaves with a smile on their face.

  • Ken  Taylor

    Ken Taylor

    Financial Service Manager

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    Ken  Taylor

    Ken Taylor

    Financial Service Manager

    I originally hail from Labrador and moved West where I lived in Whistler for 7 years. My passion for the outdoors lead my family and I to the Nanaimo area. I have been a Client Delivery Consultant for 15 years working for various dealerships. I am thrilled to join GAIN and be a part of such a fantastic team here in Nanaimo. I always love a challenge; whether I am trying to exceed your expectations as our Client, or through my hobbies. I look forward to guiding you along in your buying experience and hope you will always leave satisfied and with a smile on your face.

  • Adam Finnick

    Adam Finnick

    Product Delivery Specialist

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    Adam Finnick

    Adam Finnick

    Product Delivery Specialist

    Before moving to Vancouver Island in 2015, Adam was born and raised in Regina, Saskatchewan and currently plays for the V.I. Raiders as a veteran Receiver. To say a bit about himself, he was globally ranked and competed in pro-amateur gaming tournaments, an avid car enthusiast, an Actor in various background, supporting and lead roles and played a vast array of competitive sports, starting his 14th year of Football this spring. Adam’s enormous passion for cars started long before his career in the automotive industry by fixing, building, racing and drifting cars since he was 13. When he began as a detailing technician and chemical specialist at Universal Auto Spa, that was just the beginning of his journey into cars before helping manage Universal Auto Spa which became ranked Top 3 for Detailers in all of North America for two consecutive years. After moving to Vancouver Island he became an Administrative Coordinator for Island Mobile Detailing and is now excited for his incredible opportunity with the GAIN Group.

    Adam has been blessed with several opportunities and met some truly incredible people since moving to the island. His goals for the future are to continue playing for the V.I. Raiders, build up and race his R34 Skyline while providing  exceptional service to our staff, friends, family and customers at the GAIN Group.”

Service

  • Jon Mills

    Jon Mills

    Service Manager

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    Jon Mills

    Jon Mills

    Service Manager

    As I was born in Germany it was only natural for me to want to work for the best car manufacturer in the business. I started working in the wash bay with Three Point Motors Victoria, and over the past eight years I have worked my way up to Service Manager here at Mercedes-Benz Nanaimo. Although there have been many changes along the way, the one thing that has never changed is our focus on providing the best customer service and customer experience while at our dealership.

  • Theo Magnus

    Theo Magnus

    Jr. Service Advisor

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    Theo Magnus

    Theo Magnus

    Jr. Service Advisor

    Having grown up in the automotive industry, my personal experiences have led to a great understanding on how to provide a great customer experience. I take pride in representing Mercedes-Benz as well as our great Nanaimo team.

    As a former collegiate athlete, I look to take the hard work and dedication necessary for success, and transfer it to my clients. Being new to Vancouver Island gives me a great opportunity to forge new relationships and give my clients their best experience to date.

  • David McCormick

    David McCormick

    Service Advisor

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    David McCormick

    David McCormick

    Service Advisor

    In 1998 I fell in love with Mercedes-Benz when I purchased a used 1984 190E while working as a computer technician in Dallas, Texas.  For me the car that I named Michelle redefined for me what a car was, and what a pleasure driving could be.  Over ten years we crossed the continent 5 times together and added well over 150,000 miles to her odometer.  I learned to work on my car at the encouragement of my older brother, a retired Ford mechanic who had a full garage in his home and all the tools needed for even advanced repair. Eventually I even certified with Mercedes-Benz as an auto technician, though that career path was cut short a few years in by an injury to my neck & back that limited my lifting capability and the use of my hands.

    I’m excited to now be working with Mercedes-Benz as a service advisor, combining my customer service skills with my knowledge and love of Mercedes-Benz. I look forward to helping keep your dream car in top shape, ready for pleasure or business in style

  • Laurie Barker

    Laurie Barker

    Service Advisor

    250.585.8960
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    Laurie Barker

    Laurie Barker

    Service Advisor

    Born and raised in Nanaimo, I took my Automotive Service Technician course at Vancouver Island University because I loved working on cars. After school, I wasn’t sure I wanted to become a technician but decided to continue to apply my education. I left for many years to snowboard and work in Whistler. I fell in love with scuba diving and came back to my home town. I have worked in the aftermarket, heavy duty, and auto dealerships. I enjoy working with a progressive team and learning new things everyday.

Technician

  • Dean Pollock

    Dean Pollock

    Diagnostic Technician

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    Dean Pollock

    Dean Pollock

    Diagnostic Technician

    I have been working in the automotive industry for about 20 years; the last 10 with Mercedes-Benz Nanaimo. With extensive training through Mercedes-Benz Canada our team can provide the exceptional service you expect from the Mercedes-Benz brand.

  • Paul Plunet

    Paul Plunet

    Technician

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    Paul Plunet

    Paul Plunet

    Technician

    I have been with Mercedes-Benz since 2006 as a Journeyman Technician, beginning my Mercedes-Benz experience with Three Point Motors in Victoria. Prior to working with the Mercedes-Benz brand, I worked in Vancouver where I meticulously repaired European vehicles for a number of years. Quality and customer satisfaction is my number one concern here at Mercedes-Benz Nanaimo.

  • Mark Wells

    Mark Wells

    Technician

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    Mark Wells

    Mark Wells

    Technician

    Hi my name is Mark Wells, I am an automotive technician with a wide range of experience in many makes and models, and I am very excited to now be working on one of the best in the world at Mercedes Benz Nanaimo. My family and I moved to the island from northern B.C. in 2014 and we absolutely love it here! I look forward to many great years living and working on Vancouver Island. it is truly one of the most beautiful places to call home.

  • Joe Xu

    Joe Xu

    Technician

    Joe Xu

    Joe Xu

    Technician

  • Daniel Potvin

    Daniel Potvin

    Technician

    Daniel Potvin

    Daniel Potvin

    Technician

Parts

  • David Lynn

    David Lynn

    Parts Manager

    250.585.8416
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    David Lynn

    David Lynn

    Parts Manager

    I begin my 16th year with Mercedes-Benz here at Mercedes-Benz Nanaimo and I look forward to many more years of helping Mercedes-Benz drivers to enjoy owning and driving the finest automobiles on the road. Please come in and see me for all of your parts and accessory needs.

  • Bob Jones

    Bob Jones

    Parts Advisor

    250.585.8416
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    Bob Jones

    Bob Jones

    Parts Advisor

    Over 20 years of experience in the automotive parts industry, mostly in warehousing and distribution. Since joining the company as a parts advisor I have found that GAIN works very hard in providing the ultimate in customer service and parts for our clients. I am looking forward to a long and progressive career as part of the Gain Nanaimo team.

Administration

  • Cassandra  Raben

    Cassandra Raben

    Receptionist

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    Cassandra  Raben

    Cassandra Raben

    Receptionist

    New to Vancouver Island and the automotive industry, I am excited to bring my customer service background to Mercedes-Benz Nanaimo. Originally from Cloverdale B.C. I recently graduated with a Bachelor’s in Business Administration, specializing in Human Resources and Marketing. I look forward to all the opportunities available to provide exceptional service to our customers.

  • Andrea  Backman

    Andrea Backman

    Warranty Administrator

    250.585.8960
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    Andrea  Backman

    Andrea Backman

    Warranty Administrator

  • Kelsey Merrick

    Kelsey Merrick

    Warranty Administrator

    250.585.8960
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    Kelsey Merrick

    Kelsey Merrick

    Warranty Administrator

    Originally from Abbotsford B.C., I moved to the Island in 2016 and I loved living here ever since. I began working with GAIN as a Service Appointment Coordinator and am now excited to be working in the role of Warranty Administrator. I have already had the opportunity to learn so much and look forward to furthering my knowledge through this new role.

  • Cathy Pepin

    Cathy Pepin

    Service Appointment Coordinator

    250.585.8960
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    Cathy Pepin

    Cathy Pepin

    Service Appointment Coordinator

    Having recently relocated back to Canada after 13 ½ years in Mexico owning and running a successful B&B, I am honoured to be part of the GAIN family. My background has always been in customer relations and continuing with this role, I am happy to be part of the CRM/booking coordinator team.  In my spare time I enjoy photography, baking and dabbling in cake and cookie decorating.
  • Tatenda Sithole

    Tatenda Sithole

    Service Appointment Coordinator

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    Tatenda Sithole

    Tatenda Sithole

    Service Appointment Coordinator

  • Andre Bouter

    Andre Bouter

    Shuttle Driver

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    Andre Bouter

    Andre Bouter

    Shuttle Driver

    My early career was serving as a peace officer with the RCMP for 20 years, where I worked general duty, executive diplomatic protection, protective operations, and customers and excise section.

    I am a certified career development practitioner, having for the past 17 years assisted individuals choose, train, maintain and procure employment.

    My wife and I took early retirement and moved to Nanaimo from the lower mainland in 2013. We thoroughly enjoy island living and travelling. Since then, I have chosen to work part-time as the Courtesy Shuttle Driver for GAIN. I look forward to meeting you and ensuring you have the best customer experience and get to and from your destination with pleasure.

  • Laurie Jones

    Laurie Jones

    Shuttle Driver

    Laurie Jones

    Laurie Jones

    Shuttle Driver

  • Jim  Plasteras

    Jim Plasteras

    Shuttle Driver

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    Jim  Plasteras

    Jim Plasteras

    Shuttle Driver

    I happily began my role as shuttle driver with the Gain Group in the fall of 2016, after spending 28 years working as a municipal employee in both Coquitlam and the City of Nanaimo.  Providing excellent customer service was foremost in the positions I held in both communities. Working for the Gain Group allows me to continue offering and delivering superior service to our customers and serving as an ambassador for our company and the brands we represent. The organization and staff in all departments and dealerships show the same enthusiasm, which results in very satisfied customers and an excellent workplace environment. Very happy to be part of the team!

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833-761-4036

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2472 Kenworth Rd • Nanaimo, BC V9T 3Y3

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Today's Hours:

Open Today! Sales: 8am-6pm

Open Today! Service: 7:30am-6pm

Open Today! Parts: 8:30am-5pm

Mercedes-Benz Nanaimo

2472 Kenworth Rd Nanaimo, BC

Phone: 833-761-4036

https://goo.gl/maps/r9TkYSGesqH2

Parts

Phone: 833-298-9147

2472 Kenworth Rd Nanaimo, BC

Sales

Phone: 833-761-4036

2472 Kenworth Rd Nanaimo, BC

Service

Phone: 833-267-5178

2472 Kenworth Rd Nanaimo, BC
49.203884 -124.002527
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Mercedes-Benz Nanaimo
Mercedes-Benz Nanaimo
2472 Kenworth Rd
Nanaimo, BC, V9T 3Y3 CA
833-761-4036
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Mercedes-Benz Nanaimo 49.203884, -124.002527.