We were traveling north on Vancouver Island when our dash board lit up like a Xmas tree indicating a series of handling faults as well as the dreaded CHECK ENGINE LIGHT. Fortunately for us Mercedes had a dealership within 10 miles of when the problem first manifested itself. On Thursday I called for an appointment and was told nothing was available for at least 10 days later. I then asked if I could show up on a “no guarantee” fit me in if you can the next day Friday. We thought this was really unrealistic showing up, without an appointment on a Friday afternoon. We were greeted by Theo who made it his personal mission to get us back on the road by the end of the day. We were hopeful. Theo came through and even managed the sometimes tricky warranty complication between US registered vehicles and his Canadian administrators. Hats off to Theo and to Mercedes for allowing such flexibility.
No one likes to have their vacation interrupted with a breakdown but when it happened to me at Cape Scott, Mercedes Benz roadside assistance arranged for a tow of my Sprinter van into Nanaimo. In spite of a booked solid calendar, Laurie squeezed me in and had me back on the road in a couple of hours. You guys are awesome! Thank you so much for the great service.
